2025 Rate Design Consultation: Round 1

Creative Energy is in the early stages of the development of an application to the British Columbia Utilities Commission (BCUC) to redesign our rates for the Core Thermal Energy System located in downtown Vancouver. We are looking to modernize our rate structure to better reflect how customers use our system and to ensure costs are allocated fairly.

Your input is important in the development of our new rate structure. With your input, we will be able to ensure that any change to our rate structure best reflects the values and needs of our customers.

The consultation process will take place over three rounds. Round 1 of our 2025 Rate Design Consultation will run from May 12 to May 30, 2025.

2025 Rate Design Consultation: Round 1

• Register now for a Customer Information Session by emailing us at engagement@creative.energy. Customer information sessions to be held on:
  • Wednesday, May 21, 2025 at 1 p.m. PST
  • Thursday, May 22, 2025 at 11 a.m. PST
• Register now for a Public Information Session (open to all interested parties), with an opportunity to ask questions or provide comments, to be held on:
  • Wednesday, May 28, 2025 at 6 p.m. PST
• Read the Discussion Guide and provide your input through our Feedback Form
• Ask questions through our online Q&A portal

You can also send us an email with your feedback to engagement@creative.energy or call us at 604.688.9584.

Feedback will be accepted until Friday, May 30, 2025.