2025-2026 Rate Design Consultation: Round 2

Creative Energy is in development of an application to the British Columbia Utilities Commission (BCUC) to change the structure of our rates for our Core Thermal Energy System (Core TES). We are looking to modernize our rate structure to better reflect how customers use our system and to ensure costs are allocated fairly across our customer base.

During Round 1 of this consultation process (May 2025), we engaged with our customers and the public about how our rates currently work, why our rates need to be modernized, our goals for a new rate structure, and options and considerations for a modernized rate structure. We asked for your input on our goals, including how you would rank the importance of each of the goals identified. Read the Round 1 Summary Report here.

Following Round 1, we took your feedback and worked with Brattle Group, a worldwide leader in rate design. They assisted us in the development of a proposed rate design that balanced the goals prioritized by respondents in our first round of consultation.

During this second round of consultation, we are seeking feedback on two important priorities:

1. How well customers feel the proposed rate design reflects the goals that were prioritized in the first round of consultation.
2. How customers see the value of low carbon service for the future of the Core TES.

How can you participate in Round 2?

• Register for a Customer Information Session. Customer information sessions to be held on:
  • January 14, 2026 – 1:00 p.m. to 3:00 p.m. PST | Register here
  • January 22, 2026 – 4:00 p.m. to 6:00 p.m. PST | Register here
• Read the discussion guide and submit your feedback through our online survey below.
• Ask questions through our online Q&A portal below.
• You can also send us an email with your feedback to engagement@creative.energy or call us at 604.688.9584.

In addition to the Customer Information Sessions, Creative Energy will be scheduling 1-on-1 meetings with interested customers following the Customer Information Sessions to provide additional opportunities for questions and feedback. These meetings will be scheduled for the week of January 26 and February 2. If you are interested in a 1-on-1 meeting, please reach out to engagement@creative.energy or call us at 604.688.9584.

Your feedback will be accepted until February 6, 2026.